Clarification

Different clarifications are initiated based on the risk level of the transaction.  These clarifications range from an acknowledgement of the simplest case up to complex processing under the dual control principle. In addition to the customer advisor, his superiors, as well as the compliance department, will become involved depending on the clarification type.  MLDS provides each of the people involved with an application specific to their individual tasks.  The customer advisor completes an electronic checklist during the course of the clarification. It is approved by compliance and his superior, respectively, and, if necessary, returned to the customer advisor for the addition of further details.  All work steps are paperless, and archived automatically.

Workflow

All persons involved are linked through the electronic workflow.  An automatic workflow forms the basis for efficiency and security, particularly for financial institutions that have a high daily transaction volume.  Unusual transactions or transaction types trigger defined activities to be performed by the persons involved on a systematic and mandatory basis.